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  • I would give these guys four and a half stars if I could. I bought my hard side pop up from Tom's and was working with Brad the entire time. I live in Albuquerque, NM and bought my trailer without seeing it first. I had done tons of research prior to contacting Tom's and knew what I was looking for. Brad was great on the phone. We talked about options and all of the things I wanted on the trailer. I was super excited because I thought my tiny little car would be able to safely pull the trailer as the model I bought is one of the lightest on the market. I waited a month for my trailer to be custom built and during that month I changed my mind on a few things and Brad was great to handle my wishes. The day finally came when I drove to AZ to pick up my trailer. I was in my subcompact car that i had a class A hitch installed in. I worked with Alan and Andy showed me all of the things about my trailer. Brad and i met and said our hellos and thank yous and I was on my way with my much heavier trailer than I was anticipating. I made it to Lordsburg, NM and my car's check engine light came on. Long story short my car could not handle towing a nearly 1900 pound trailer. While in Lordsburg I was able to trade in my car and get a large Ford Explorer. I didn't have to worry about the trailer weight anymore. Brad had emailed me to check on me to see if I had made it home and I let him know about the trade in. He kindly offered to pay for the rewiring of the Explorer and refunded me several hundred dollars. That's was incredibly kind of him and Tom's. I took my trailer out two weeks ago and she is a beauty. I'm so pleased with my purchase and may use Tom's again if I ever decide to trade up on my trailer. Thanks to Brad and the guys at Tom;s.
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