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| - As always, the Fairmont provides exceptional service, if you're willing to pay the premium that comes along with that.
The Victorian style decor is reminiscent of old colonial times and also takes one back to European vacations of the past..
I have reviewed the quality of the accommodations and service at this hotel before, so this time I wanted to mention some things that I really find baffling at a hotel of this calibre and corresponding price range.
Let's start with the part that baffles me the most.. This hotel caters to upscale business people and tourists who are used to being offered cutting edge technology... and yet.. the Wifi service throughout this hotel is more reminiscent of the late 90s than this decade.. It makes absolutely no sense.. Calgary's downtown core is awash in Telus buildings and all the latest fiber optics are offered in the area, and yet the wifi (both the Fairmont SSID and the Fairmont_Gold SSID) became almost completely inoperable at times.
I ran a couple of speed tests, as every nerd with a thirst for data would..at varying times during my three day stay..making sure that I wasn't accusing them of something that was a once off occurrence or due to some massive tech convention hogging the bandwidth.. At every point during my stay the speeds were absolutely abysmal.. And I had paid the $10 for the "Premium" access as well!! I shudder to think what the regular access speeds must be..
In East Asia, people in many areas have been accustomed to gigabit internet for years now, so I can only hang my head in shame to think of how backwards they must think this country is when the most upscale hotel in the city can't offer you more than a megabit and around dinner time a facebook page can take minutes to load.... i mean seriously?
Before I overstate my case, I should probably leave it at that.. I don't feel angered by it in particular, just completely flummoxed that they would provide such awesome customer service and then fall SO fall short when it comes to their customers digital needs,,, Wake up and smell the 2014 Fairmont.. if you can't keep up with the times, sooner or later your customers won't be keeping up their visits with you!
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