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| - After coming to Taps a few times and enjoying the experience, I decided to purchase a Groupon for a wine and cheese tasting for 4 people for $89.
Even though the Groupon ad didn't specify it, the restaurant representative insisted that the Groupon could only be used on a weekday during lunch time (due to the claim that they are too busy on the weekends- which I know is not true from experience). If the Groupon would have specified that, I would have never bought it. Who would?
I spent over 3 total months between getting permission from the manager to have the event on a Friday evening and waiting for the unresponsive representative to respond and schedule the event. After 3 months of trying to schedule the event, I was finally able to schedule it for my birthday!!!
My group of 4 people took a taxi there on my birthday and the bartender (who was in charge at the time) stated that the person who scheduled the event did not order the supplies. Knowing that they have food in the back and plenty of wine bottles on the wine shelves, I attempted to plead with the bartender to make something work, to which she finally agreed. I had to inform the waitress on the correct order of the wines and she brought out pork even though I requested for there not to be any pork. Although we made the best of the situation and enjoyed the wine and food, it was not the experience that I paid for and it permanently tainted my interest in Taps.
On a bright note, they have some live music and cheap homebrews ($1.98 or 99 cents during happy hour), but the service consistently sucks. I may come here for a couple cheap beers after Toby Keiths in the future, but that's about it. Unless they make some serious changes, their lack of customer service and advertising will probably lead them down a long road towards closure.
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