Called around 11am on a Sat, the gal who answered was very nice and I was told "no problem, someone will be there between 1pm-6pm". This was very reassuring since our tenants had to shut the water off to the house. Our tenants called after 6pm and said no one called or showed up, and they had not left the house all day. I called and spoke to a nice young man who told me he doesn't have access to the computers to see what went wrong. He took all the information again and said someone would be contacting me quickly. My tenants called again since they had no water all day long so I called again and spoke to someone who once again told me nothing and said someone would contact me soon! That was 41 min ago!