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| - AKA "Integrity Management" or "Integrity Heights Apartments" in Cleveland Heights, OH.
These clowns have neither integrity nor management skills. None. I rented an apartment starting in 2006 that was sold to this company only 2 weeks after I moved in. They did absolutely nothing to make me feel welcome; I think "nightmare" would be a better term. Here are some highlights from my experience:
- The original maintenance man was named Jose. He was nice enough, but didn't speak or write more than about 3 words of English, which made getting service nearly impossible.
- They once left me WITHOUT HEAT for TWO WEEKS in the dead of winter. They sent a guy with tools to tear apart my radiators. Turns out, the flame went out on one side of the boiler in the basement; all he had to do was relight it. Yeah that's right, the boiler was the like the 12th thing he checked, not the first. I wanted to murder someone after freezing for so long.
- The "Integrity" office rarely returned my calls, and consistently failed to put information in writing when I asked them directly. At least 60% of my maintenance requests were flatly ignored. Turns out, they had a policy that all requests from ME had to be in writing! How's that for a joke?
- Parking was not included, and street spaces were extremely limited. Thus I had to pay $30/mo for a pass via the City of Cleveland Heights. These are available on a 90-day minimum, first-come first-serve (and they're rude if you question that policy). So I spent the first 3 months struggling to find parking in on random streets 4-5 blocks away. When I did get a pass, I had to spend a few winter months parking on the roof of the Coventry garage, digging my car out from giant snow drifts. Eventually I got a pass for an uncovered, unsecured lot only 1.5 blocks from my building. Carrying groceries home sure was fun... not.
- They once tore apart the roof of the next-door building. My windows were open and it coated one side of my apartment with soot and ash. They paid to clean it up a few days later, but they could have, you know, checked in the first place. Ah, but who expects WIND on top of a 4-story building? That requires half a brain.
- They once accused me of skipping a month's rent... more than a YEAR after the fact. Yeah that's right, probably 400+ days passed before they even bothered to balance their accounts, and even then they made a major mistake. Took 2 weeks of angry phone calls to straighten it out.
- Laundry was in a separate building. Saving up quarters and carrying a basket through the snow only to find both pairs of machines occupied was not fun. Eventually they switched to a shitty e-card, so I started trekking to a laundromat.
- A hole formed in the roof above my bedroom one spring day. Water seeped through and soaked the ceiling, which of course collapsed and made a mess of plaster & rotten wood debris. I spent the next month with a bucket there to collect rain. They "fixed" it at one point, only for the exact same thing happen again less than a week later. I moved out before it was genuinely repaired. Ever had a foot-wide hole in your bedroom, open to the sky? It sucks every bit as much as you can imagine.
So there's "Integrity Realty Group" in a nutshell. As near as I could ever tell, it's owned by a pair of lawyers who enjoy buying old apartments and ripping off gullible college students who can't afford lawyers of their own.
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