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  • We visit this location at least once a month when the weather gets hot. Lately there's been a noticeable strong scent of a cleaning agent in the air when we enter the store. We never thought anything of it before and usually order ice cream in a cup to go. This time, we ordered one ice cream in a dipped waffle bowl. Not a good idea, after one small bite of the waffle bowl there was an immediate chemical taste as if a disinfectant or cleaning agent was baked into the waffle! Both my son and I spit it out. I called the store, and spoke to the lady who served us the ice cream. Explained what happened. She listened but did not offer any options of compensation. I asked for her name and in return, Shantel asked for my name and said, "sorry about that" I thought maybe she'd offer a voucher or something but no. I guess nothing says sorry like a spoon full of poison! Dissapointing.
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