I was really impressed with Kuma's presentation upon walking in. Their store is really cute and clean, and the whole place smelled like taro. The workers are also friendly. I'm giving them two stars because the actual shaved snow I got was weirdly gross. The consistency was grainy, thick, and sticky. It ended up just melting into something that was sickly sweet. Uhhh, I don't think that's how shaved snow is suppose to work.