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  • Usually I don't post about going into verizon because let's face it, most the time it's like the MVD-tons of customers and a really long wait. My old phone, yes an iPhone 5S was finally going out. I was worried because I didn't have my phone backed up since January. That's when the great customer service started. José patiently listened as I frantically told him my issues while my phone was about to die for good. He took his time and worked with me, told me it was going to take a little bit if I wanted to wait for the backup. I said that's perfectly fine. I currently have boot on my foot and he offered me a chair and water which was awesome-definitely went above and beyond. Long story short I got a new phone, had everything transferred over and was happy. Thanks José!
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