In the market for a new refrigerator as my Whirlpool of 3 years turned out to be a POS so thought I would give Penney's a try. For me turned out to be a good move. Young man by the name of Trey greeted me and we got into a very informative discussion, what I hated about my current product, my needs, etc. He impressed me greatly with not only with his knowledge of appliances in general but each of the manufacturers and was quite candid in sharing his opinion as to which had the best features, reliability, etc. when it came to not just refrigerators, but also washers, dryers, etc. Gave me a heads up on upcoming pricing changes as well in case that affected my purchasing. When I told him I would come back and ask for him as I am loyal to good salespeople, he told me not to worry as all their team was on salary, just wanted to fit the customer correctly. Even showed me how to order online and get the full advantage of all coupon discounts available. Ended up buying GE this time and it was delivered on the requested date as promised. Used to buy all my appliances at Sears over the years but I will definitely include shopping at Penney's Gilbert if I can continue to work with Trey or others with his same skill an attitude.