So I got an message from Ken the same day I posted this review. He apologized and said "I could definitely put a free medium sub credit on your account and encourage you to try us again? Thank you for the feedback!"
I responding telling him I would try again today.... I guess I will update again later.
Once I got over the fact that a hot sub would not be hot (its warm), and the size is not the same as most sub shops. It wasn't great, but it wasnt bad. So I will upgrade it to three stars.
I have to admit that some of the options are a nice change of pace from the usual places I order for lunch. Hopefully they can make some changes in the future.