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  • We have had reasonably good service for a few minor repairs, like the garbage disposal and the microwave. (Things that probably wouldn't cost that much more than the $55 service fee anyway.) But a contractor never calls us within 4 business hours like they promise and AHG never reimburses $5 like their contract says they have to. Also, even if you pay extra for the Platinum Protection, they don't cover "commercial" or "heavy duty" appliances--which include ANYTHING by Bosch, Samsung, or many others. So none of our nice but ordinary residential appliances are covered. At all. That's totally infuriating, and takes away much of the value of a home warranty if few of your appliances fit their narrow definition of what an ordinary household appliance is. And despite paying quite a bit extra for pool coverage, they apparently can't find a contractor who will work with them so we have to find one ourselves and then fill out incredibly painstaking reimbursement forms. Moreover, since we are using "our own contractor" (as if we had a choice!) they will only reimburse certain amounts, all of which are well under what any contractor in our area will charge. So basically we will have to pay at least half of our repairs out of pocket, even though we paid a $55 service fee AND paid for the stupid $640/year warranty in the first place. And of course all of this only comes out after I spend hours on the phone on hold / calling contractors / etc. AHG customer service reps are polite but do not return calls, and wait times are long. If you manage to find an email address, they're also slow to respond to emails. And if you're in central/eastern states, remember that Arizona doesn't have daylight savings time, so their business hours are incredibly inconvenient half the year. If I could go back in time, I'd pay more and get American Home Shield. Or I wouldn't get a home warranty at all. ANYTHING but hiring these people again... they save me no money and cost me lots of time and frustration.
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