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| - "They blinded me with science." No, they didn't. They didn't blind me with logic, literacy, or basic human decency either. Instead, they blinded my cat. You read that right: they blinded my cat.
How, you might ask, did this happen? Was it the side effect of a life-saving procedure? No. It was just the opposite. The VetMed physician failed to read her chart. He perhaps used the ancient art of "skimming" and neglected the medical alert section on page one, which stated (in all capital letters surrounded by asterisks) NO BAYTRIL. You see, our baby had an adverse reaction to Baytril in the past, diminishing most of her vision, and our ophthalmologist had warned us against using this drug again. And so when she fell ill, I called VetMed first. I confirmed the receipt of her chart by phone. The receptionist confirmed receipt when we walked through the door. Yet during hospitalization, they administered not one but two doses of Baytril. And when we went to visit, we watched our baby walk into walls. (Note: the only thing I was asked to put in writing was my signature on a monetary deposit - nothing about our beloved cat.)
Was Baytril the only drug with which her condition could have been treated? No. When I received the itemized information about that day's treatment, I demanded the cessation of Baytril. VetMed switched her to a different antibiotic. She recovered from the original illness (not the blindness) and came home. I wish the story ended there, with human error.
I would understand human error. After all, no one is perfect; we all make mistakes. Indeed, I told the attending vet that when I calmly requested an explanation. His response was a rant: he blamed us, he blamed our family vet (who is excellent), he blamed the font on the electronic chart (perhaps a veterinary degree does not include the common sense to enlarge font or to acquire a pair of spectacles?). I requested a discount; he equivocated. I requested the hospital administrator. She was unavailable.
It took several months to receive a partially-acceptable resolution from VetMed, and I am still awaiting response (months later) to a very basic request for a single piece of paper. I never did receive an apology for the mistake (I did, however, receive an apology for the "miscommunication"). My experience with VetMed's business practices can best be described as appalling. My experience with VetMed's emergency medical care can be described as lackluster.
Perhaps VetMed's non-emergency department is still a viable and ethical option for diagnostics and care. Indeed, I have had excellent experiences with Dr. Arch Robertson in the past. However, now that he is no longer owner of VetMed, a number of standards seem compromised. Unless you are working directly with Dr. Robertson, don't expect to be blinded by science. Expect to be blindsided.
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