As someone with special dietary restrictions, I called ahead and pre-ordered a veggie soy burrito, hot, with the works and no dairy. I drove to pick up my order and when I arrived I found out that the cash machine on site was out of order. This meant a walk in the rain to get cash. This is not the first time this has happened (machine being out of order), and I would have appreciated a heads up form the girl who took down my order.
Once I had my burrito in hand I headed back to the office. Not until I sat down at my desk did I take a bite did I notice it was oozing with cheese and sour cream. Not cool.
If you're working at a food establishment and someone asks for a special order and you don't know what they mean by "no dairy" or "vegan" please ask the patron to clarify; don't just say "no problem".
The food here is a step above Taco Bell but definitely not the best veg burrito around.