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  • Contracted initially based on home warranty claim. Exceptionally unprofessional. I had confirmed for a 7a - 11a maintenance window. I was home the entire time. 1050a rolls around and still no call or anything from the technician. I had to call the company and ask if anyone was still coming. I was told that the technician must have gotten hung up on a previous job and that they would call me shortly. 12:15p rolls around and still no call so I call yet again only to be told that the technician came at 7am and no one was home. Absolutely crap. Not only were both my husband and myself home, but our dogs would have immediately ran to the door and caused a big fuss if someone had knocked or rang the bell. Instead I look at my security gate to see a card sitting there. Woman on the phone tells me that because there were no cars in the driveway (Duh... they are in the garage.. the door isn't opening, lady) that he just assumed no one was home and now they have to reschedule. I rearranged my schedule per their maintenance window and made sure that I was available at the appropriate time and they do not even have the decency to ring the door bell. Customer Service at this establishment is exceedingly poor. I would never ever do business with them. Also checked numerous websites (BBB, ripoffreport.com, etc...) and found that unsurprisingly they have a large number of complaints for work they did when they actually do show up.
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