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  • We haven't had a good experience at Fraserway RV in Airdrie. Here are the defects on our brand new Thor Gemini 23: - Tankless water heater doesn't work - Sewage connection was bent down, couldn't connect to it - Blinds fell off (and some are loose) - The fridge panel is detaching - Loose hinges above the sink - Outside TV doesn't work - There is a patch of plastic fabric detaching (looks like protective cover for wires) - Drawers don't snap in, keep opening while driving - There are holes letting in cold air (and we're worried about mice) - Dashboard panel clip is broken - Blinds don't roll up - Some of the power outlets don't have power The services has not been good either. Darin, the sales manager, hung up on me after I told him I was extremely frustrated and asked him to please be patient with me. Al, a technician at Fraserway RV was awesome. He helped resolve an on-the-road problem. Al really seemed to care and know the unit. My wife and I were really impressed. I've put together a blog post with pictures and videos, hopefully, this will help others. http://insuredapple.com/our-first-motorhome-a-2016-thor-gemini-23tr/ Update (Sep 30): We coordinated a walk-through as part of dropping the unit off for its warranty service; to get all the things fixed that should have been fixed before taking possession. I'm happy we showed up at 6:50 PM because no-one knew about the appointment, and the service department was closed already. Thankfully Steve, one of the sales managers, jumped on the issue and saved the day. Thanks, Steve! Just there is no confusion, we got the appointment confirmation from Fraserway RV via email (September 21, 2016 at 4:32 PM). Here are the first 2 bits from the Fraserway RV confirmation email: This email is to confirm your drop-off service appointment on 09/26/16 at 07:00pm. This allotted 1/2 hour appointment is scheduled solely with a service writer to check in your unit, address your concerns and write up a work order to have your unit serviced by an RV Technician. Update (Oct 14): Issues continue. The slide-out stopped working. Batteries need to be replaced. Water heater still isn't fixed. Thor is unresponsive.
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