So I found out today I did know they right way to use my remote on my Kia Sorento SUV.
I thought that the rear door wasn't working and the wiper on the rear window. Well I was never show the right way to use my wireless remote.
This dealer took the time to show me some of the things I was doing wrong. And gave me his number in case I need help in the future.
I was very happy with the support I receive from this dealership. I will be using them for my service in the future.