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  • Brutal customer service. I brought my friends last Sunday afternoon because I thought their burger was good. My friend ordered one and asked the waitress if the sauce on it had dairy because she was lactose intolerant. The waitress assured us there was no dairy and we even discussed other vegan restaurants in the neighbourhood with her. When the burger came out, there was cheese on it. My friend reminded the waitress she was lactose, and politely asked if she could get a new burger without cheese. The waitress informed us that she talked to her boss and that she could bring a new burger but we would have to pay for both. THIS IS THE MOST BANANAS THING I'VE HEARD. My friend is too sweet and agreed because she was hungry. Now she's stuck with two burgers, one she can never eat, and a super bad taste in her mouth from the waitress. Very obvious the waitress was new and didn't want to get in trouble with her boss so she made us foot the bill. You can't have this type of customer service in 2016 and expect people won't put it online. You also can't last as a restaurant treating your customers this way. It would've cost you a couple bucks to fix the problem and would've saved you three customers who would've gone all summer and now won't go back and will tell our friends to do the same. Super bummed.
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