I went around 8pm and I was in a rush, but I noticed the place was averagely clean, staff was pleasant and just a nice quiet vibe. I ordered online and got to skip line, it was my 1st time going in here and don't know if it's always this empty an hour before closing time, so there was no line for me to skip, but at least my drink was ready to scoop up as soon as I got there :)