Ok so I had a bad experience with a pubic hair in one of my smoothies at another tropical smoothie location years ago and I vowed never to go back but had a hankering for a salad and smoothie. I walked into this location and no one was at the cash wrap. There was one customer waiting. Two employees were on the clock at this time. The other customer got his 6 smoothies and exited. Then another associate came strolling in and clocked in. They were joking and laughing in the back then this little kid emerges (probably like 16). I ordered a wrap and asked if it came with a side (which I knew it did bc the menu said so). He replied with an "I'm not sure." After pressing several buttons he said yes. So I order. My smoothie came pretty quickly and was fairly delicious.
But overall the place wreaked of bleach and was pretty dirty upon first impression. They have an "A" rating from the Nevada health board though? I just didn't feel a sense of urgency or customer care at this particular location. There was no system in place to handle the ratio of customers to associates working.