I don't know what happened to this office. They were my dental office in 2016 and they were great. Dental Hygienist, office staff and The Dentist were amazing So naturally I was disappointed when I changed insurance in 2017 and expectedly realized they don't accept my new policy. I recently changed back to a PPO plan and decided to go back to them so I called to schedule an appointment. I was placed on hold immidiatly and remained on hold for about 11 minutes. No one ever came back online and I gave up. So many other dentists on Yelp with over 100 positive reviews to chose from. hopefully they improve costumer service at some point.