WORST CUSTOMER SERVICE EVER!
Dined with my sister and my child in an empty restaurant on a Saturday for lunch. Food was fair until our deep fried ice cream arrived hard as a rock. The waitress offered to bring us a new one "free of charge" stating that the kitchen failed to fry the ice cream properly. When our bill arrived, there was a charge of $7.99 for the ice cream. We questioned the waitress and she said that she meant that there wouldn't be a charge for the SECOND ice cream. We said that didn't make any sense as why would we pay for a second ice cream when the fault was with the kitchen and she had said the dessert was free to remedy the mistake. The manager then refused to remove the charge saying that we were not charged for the second ice cream and that they were doing us a favour. We told the manager that we now understand why the reviews are so bad regarding the service as it's terrible. He agreed! The cherry on the top was when we were leaving, the manager said "goodbye" and when we ignored him he had the nerve to call US "so rude!" Needless to say, WE WILL NOT BE BACK.