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  • One of the best hotels I have ever stayed at, and I've spent thousands of days on the road all over the world. Incredible combination of excellent customer service, an ideal location, terrific rooms, outstanding hotel offerings, and an overall vibe that is superb. Cannot say enough about the level of customer service, as it is consistently excellent. Rooms have everything you would need, whether you're on business, pleasure, a family, or a couple. Well laid-out, all the amenities, totally upgraded and current from its days as the Ritz. They also offer record players with great vinyl selections, an unbelievably fun item to have in your room, complete with headphones! Internal restaurant, Artizen, is really good for any meal, and their breakfast offerings are great. Their chef is extraordinary for dinner choices. Thankful that I found their secret room adjacent to the lobby, a wonderfully tucked away game room that features a pool table and giant screen TV. Brought some take out food in after a 16-hour work day and enjoyed some pool. GREAT workout room, and they offer yoga and other special events in the pool area. The valet crew is extraordinary, a great group who are so helpful and full of energy. I'll never stay anywhere else in the Phoenix area. Thankful for Nicole and McKenzie at the front desk; Jennifer, Catherine, and Susan in Artizen; and the wonderful valet crew that includes Vince, Kelly, Chris, Eddie, Theo, Brendan, Derek and Nick! This is a wonderful place, strong recommendation.
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