I have never had a good experience at this Panini's. Bartenders are awful and slow. Sometimes there seem to be 4 bartenders behind the bar and you still wait 5 minutes before getting their attention. This to me is unacceptable! Waitresses never know the current beer selection. I've had a waitress come back to my table two times after ordering a beer from the menu only to be told they didn't have that beer. Again, unacceptable! I tried speaking to a manager (who refused to give me his name). He basically shrugged it off and made me feel like if I didn't like it there, I should just leave. I was appalled! I will never go back there! By the way, this final experience was on a Saturday night around 9:30. The place was completely dead except for one table of 6. Shame on the owners for hiring such incompetent staff!!!