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| - I recently got a groupon deal for highlights, cut and style at Pelo salon. I was impressed right off the bat when I called and asked if it was okay to redeem my coupon prior to the promo start date. The girl I spoke to, Paige, was very accommodating and told me that that would be fine. She was also very helpful and friendly while I was at the salon for my appointment.
I am not, however, too thrilled with my highlights...they turned out far lighter than what I'd asked for. I also wasn't a fan of the fact that my stylist, Kim, disappeared when she should have been watching to see how the colour was taking. In terms of the cut, I still maintain that a razor shouldn't be used on curly hair. The end result is that I have a lot of volume at the ends of my hair and not nearly enough at the top. I made mention of this during the cut, but I was told that this was a very sharp razor so it would be fine. It's not the worst cut I've had in my life by any means, but certainly not the best. A LOT more length was taken off than I requested as well (curly girls know how hard it is to grow your hair out and know the heartache of watching it all fall to the floor).
However, the reason for my 3 star review was the lack of professionalism during my cut when Kim took a phone call. She said that it was regarding her mother (which I took to mean that her mother was ill) but the conversation (which was not in English) seemed jovial and there was lots of laughter. She was styling my hair with one hand and had the phone in the other. Not cool considering she had her next customer waiting in the chair next to mine glaring at me for my appointment going over time.
I think that Kim is a very talented stylist, but she needs to learn that her customers time is precious and that they deserve her full attention during their appointment. They are, after all, paying for it.
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