After reading rave reviews over their egg tarts I decided to give them a try about a month ago. Yes they didn't disappoint however the service there was less than pleasing. The woman at the counter was rude and abrupt.
I decided to give them a second chance since everyone has a bad day. Last week, I ordered my son's birthday cake and requested a cartoon design from their catalogue. I inquired for about 3 designs, all to which the woman says they couldn't recreate, for reasons unknown. Why they were in the catalogue then is beyond me. So I finally settled for a very basic no-fancy-piping-required topping, because at this point I was getting frustrated. Give me a fruit cake with a happy face sun made out of peaches, from the catalogue. For whatever reason, she charged me an extra $5 on top of the base price.
So pickup day arrives and my husband said upon pickup the associate told him they could not create the design I wanted so they took off $5. We ended up with your standard fruit cake with just Happy Birthday written on it. No bells and whistles here, people. The cake itself was good and it was fresh...or so I thought. A day later the fruit went bad, the cake emitted a sour odour so we ended up throwing out the leftovers. Money well spent? I think not. Suffice to say, this will be our last time going there.