I have eaten at many cheesecake factories, from Biltmore/Phoenix to Kierland to Irving, CA to San Diego and beyond, and. I can honestly say that my experience this last Saturday has completely soured the experience. I know that one lousy waitress shouldn't ruin my entire opinion of a franchise, but "Tiana" our waitress as pretty much guaranteed that it will be a LONG time before I return. It took forever to get anything we ordered. After saying we were not interested in dessert, she proceeded to spend 15 minutes telling us about the new items on the menu. She brought out our check without asking if we would like to split the check. We gave her 2 cards told her to put $X on one card and the balance on the other. When she brought it back, she had done the opposite. A few days later when we looked online at our bank accounts, she did not charge me at all and charged my friends card twice.
It was just a miserable experience and I hope it doesn't speak for the chain as a whole and the types of people they are choosing to hire to represent their brand.