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  • Had them come out for a estimate to replace all sprinkler heads and start monthly maintenance. We agreed on a price and they set the appointment. I took the morning off of work for them, was even taking them to another property to set up having a tree removed. About 9:30 I called to make sure they were coming. The man who did my quote had no memory of setting an appt, proceeded to tell me one of their staff was hurt so I shouldn't expect a appt for 3-4 weeks. When I expressed I took the day off he just said "that's life" in a professional setting no, you make a appt you keep it and not waste everyone's time. I was referred to them from neighbors and a website set up for my neighborhood. I wish I had read the yelp reviews before bc apparently this is how they operate. Called another number and the man said he had 9 crews and would get this resolved and get back to me.... a couple HOURS later he sent a text saying they could do it in the afternoon. At this point I had already left home. I asked him how to resolve it and even though HOURS have passed I have yet to receive a response. This company must be doing so great that they can afford to not take on new business and risk having current customers find out about how flaky they are, after reading the reviews of how mediocre their services, guess I dodged a bullet! In response to Ben, I missed a days work because of you no showing at a scheduled appointment. I did not receive even as much as a phone call. You claimed to have 9 crews yet bc one employee fell out of a tree you can't make a courtesy call? Yes you did offer to have someone come out that day, if you remember, you said you would call me right back. I waited another 2 hours until I even got a text from you. Your "crew" did not apologize for being a no show he simply said "that's life". So be honest, we both know how unprofessional and what a waste of time and loss of funds your company caused me. No I did not "threaten" you I told you I was going to write a yelp review, which I did stating nothing but the truth and the unprofessional experience I had with your company. That is what yelp is about. Congratulations on doing so much business but it's my right to tell my experience with you wherever and to whom ever I choose.
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