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| - I have stayed at the Aria several times and by far this was the worst experience ever. It started off great. I did mobile check in and got my room in minutes. Room was fine except for some of the light switches not working. The high tech rooms seem to breakdown a lot faster than regular rooms at other hotels. Conference Center is nice and easy to get to even though it is down a very long hall.
On my last day at the hotel, I went to the hotel gym. When I got back, I was locked out of my room. Thought maybe me key just go deactivated. So I went downstairs and talked to a security guard who helped. He called someone to get me back in my room. Security finally showed up after I call the operator and ask where security is. Security can't get me into my room either. Another hotel staff comes by and calls someone and they say I need to go the front desk.
So I go to the front desk and talked to the manager. Turns out overnight, they tried to run my credit card and it was declined several times. The manager was not outrightly rude to me but her demeanor showed it. It was if I was a common criminal trying to run out on my bill. I have a long history at the Aria and other MGM properties so she should have been a bit more accommodating.
So I have to get special permission to be let back in my room to get my ID and credit card to prove I am not trying to run out on my bill. Security lets me in and I get my ID and card. I then go back to the front desk where they run my card with no issues. The front desk clerk says because I did mobile check in and they did not run my card manually at the front desk, the overnight charge was declined.
Seems that if they are going to continue to use this mobile check in, they should get their credit card processing working properly. Also, if they had tried calling me in my room or on my cell phone, I could have easily taken care of this. Instead I have to run around the hotel working with security and the front desk when I was in a hurry to get to my event. And I would not have had to deal with a rude front desk manager.
I did eat lunch at the pool bar one afternoon and it was not bad. You order with the cocktail waitresses and someone else delivers your food in a bag. I guess the food is made elsewhere on the property. I had the falafel plate. It had lots of good stuff on it - hummus, Greek olives, salad, pita. That was one bright spot during my stay. Except it was way too hot outside. Not sure how people bake in the hot sun when its 110 outside.
I will never, ever stay at the Aria again. If I have another event there, I will stay next door at the Cosmopolitan where I can get Marriott points anyway.
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