My house's front screen door deadbolt got jammed and I can usually jimmy it a bit and finally unlock it but this time I couldn't. I called Alcatraz a little late in the evening and explained my situation. At first I was a little put off by the service fee but it needed to be done so I went along with it. I briefly remember calling a locksmith for my car one time and was left with a $200 bill, and then I called another time for a different house lock issue and the guy wouldn't even give me any pricing so I ended up not fixing whatever it was because I was afraid of the bill. My home is currently on the market so I needed to get the front door opened obviously so I prepared myself for a nice little bill. The total with the service fee was far less than I expected. The people I worked with were extremely polite. I am so glad to have found this company. Definitely keeping their number in case I ever need a locksmith.