The reason why this is a 3-star review is because this Starbucks location isn't very bad, and it isn't very good. A good way to put it is that it is inconsistently good. Sometimes, they make conversation. Sometimes, they use your name. Sometimes, they are smiling. But sometimes none of this is happening. My name is not "Venti Black Tea w/ three Splenda". This location has potential to be consistently good.