When first visiting a restaurant we look at convenience, service and quality of food. We generally don't patronize restaurants that require us to go through a line to order and receive food then serve our own drinks and get our utensils. Increasing the minimum wage increases self serve restaurants. If we had been by ourselves we would have moved on but we were with another couple who wanted to try it.
The people "on the line" were friendly and helpful. When paying, I was offered a tip option. No table service was offered but how do you walk away from a minimum tip. I probably would have if I had realized it would take ten minutes to get my beer served and when I received it that it would have a head taking up 1/4 of the $6 plastic cup.
The food varied in quality. The beef brisket was great and it is now available sliced. I enjoyed it. My wife did not enjoy the dry chicken. I liked the sauce choices. The potato salad was ok according to my wife. The cole slaw was bland..,certainly unexceptional. The beans were uninteresting: spice or sweet sauce or something would have been nice. The muffins were definitely a waste of space. Our friends had sandwiches which had minimal meat on maximum buns.
I am not an expert when it comes to barbecue but I know enough to wonder about the many 5 star reviews. There can't be that many people in Scottsdale who have never had good barbecue.