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| - Zero stars if I could! I ordered water delivery service starting 6/12/14 and have had a total of 3 deliveries. The machine drop off with the first bottle delivery was fine. But that was the last time I experienced good delivery and service. When I initially ordered (and in several phone calls after) I asked them if they could accommodate knocking on my door when they delivered because I would need inside delivery because I am disabled. The rep I ordered with as well as additional reps I spoke with (based at the owner company, DS Waters, not based locally) said that would be fine and they would be happy to deliver inside because of my disability. However at the first delivery, the delivery person came late in the day and never knocked and just left me two bottles outside. I hadn't put my empties out because he was supposed to knock and I wanted them picked up when he delivered the water. His leaving bottles outside and not knocking caused me several problems in having to roll the bottles inside and call the companies and ask them to come back to pick up my empties. During that call the rep (in Georgia) said he would text the delivery man and ask him to come back and pick up my empties, but he was a no show. So I kept 5 empties and did not receive deposit credit for an additional two weeks. The next time I was to receive a delivery, I called and requested a machine change to a bottom loader that I would be able to handle better than the top loader with the 3 gallon bottles because it would be more budget friendly. The company scheduled it and the rep during that call said he would make sure to let my delivery man know to bring the machine and show it to me and let me work with it to make sure I could handle it and the 5gallon bottles before he left. (Remember I am disabled.) Late in the day when I was supposed to receive my machine replacement, the delivery man knocked on my door and said "here are your two bottles" and I said "where is my machine?" and he said he knew nothing about it. So i had to accept 3 gallon bottles again because I know I cannot work with 5 gallon bottles if they have to be lifted onto a top load machine. The delivery man said he would make a note of it and have someone call me Monday. Well that was a Friday and the next day, a Saturday, my credit card was charged more than $100, I assume for delivery of the 3 gallon bottles and the monthly budget plan. I called the company on Monday in a heated rage and told them to cancel my service because they simply cannot deal with disabled people's requests. The rep said she would credit my card 66.52 for the monthly budget plan and would send someone out to pick up the machine and bottles next Friday (today). My card has now been credited 48.57, not 66.52, and no one has been by to pick up the machine or my empties. What an awful, horrible company with the worst customer service I have ever had the displeasure of working with. Horrible, horrible, do not use.
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