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  • I was so psyched to do the mega-tour package which would've taken me down to the south rim via plane and a helicopter view of the rim. Unfortunately weather had another idea as snow came down and they had to cancel the trip. The thing that gets me upset is that they could've called to let you know what happened before they make you wake up at 5AM and then take a bus ride all around Las Vegas to pick up other people....only to have a representative call each person up one-by-one to tell you your trip is cancelled. Then you have to wait for them to finish telling everyone and rescheduling people to have the shuttle bring you back to the hotel some 4 hours later. We ended up rescheduling to try again the next day due to the weather and chose to drive ourselves this time. The flight time was suppose to be 8AM and they like everyone to arrive by 7:15AM. Before we left the hotel, I gave them a call to double-check to see if the tour was cancelled or not. They chose to tell us that the tour was still on and have everyone gather there once again. Again, they cancelled and tried to reschedule people....again, they did it one person at a time. This time, we didn't have to wait for everyone as we drove ourselves and we took off after being told it was cancelled....again. For such an expensive package and great reviews, I really expected the administrative/customer service to be a little better. Rather than have people waste their time and sleep....it would be nice if they handled cancellations due to weather better. There were multiple ways they could've saved time and streamlined the process even if they had to wait until the very last minute to cancel....and they didn't. There wasn't suppose to be snow at the time I booked the reservation, but next time (if there is one), I'd make sure there's nothing but sunny skies for two weeks...just to be sure.
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