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  • Friendly staff and amazing first visit with Dr. Kelly but all downhill from there. Your first visit, they'll explain everything they're doing in as much detail as you want and really build some trust. While Dr. Kelly was out having a baby, I saw Dr. Michael. Dr. Michael talks to you like a child even lying about what he's putting it your mouth. I'm pretty sure I cut my gum on the hard plastic they put in to keep your mouth open because he told me it was "just a little cotton." The third time he put it in, after he broke one of my teeth and blamed the tool he was using, I saw for sure it was hard plastic and asked and he said yeah it is, it's just to keep your mouth open. He also kept injecting more numbing even though I said it was fine and I didn't want any more. Do they get to charge the insurance for that or something? In case you guys read this--*think*! Cotton is for absorbing and you can squish on it, hard plastic cuts gums if you squish on it. BE honest about what's going on inside my mouth. It builds ... y'know, trust? After that I swore I'd never see him again and made all my appointments with Dr. Kelly because up to this point, she was pretty awesome. The next visit, they said I needed to have some work done on a tooth in the area of that previous one and I thought it was suspicious. She finally said yes, it's because of that previous one he broke and said it was problems with the tools. I scheduled an appointment to get it fixed and they fixed it but during that appointment, she and the hygienist spent half their time bad talking other staff. I get it, everyone at some point has something to say about someone but don't do it in a leadership position with someone under you and don't do it in front of a client! The kicker is I recommended this place to four friends and they all started going here. Now I have to go around and let them all know this place isn't what I said it was.
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