I will update this review if I ever get an appointment. However, after being referred for a possible retinal detachment, I have been kept on hold, cut off after 10 minutes, then kept on hold for at least another 10. I talked to three people, one of whom just said that they have a high volume of callers. Their front office staff is apparently really bad and has no customer focus.
First update. I waited 20 minutes on the second call, but finally talked to someone and got an appointment the same day. That is worth an upgrade from one star to two. I will post more after the appointment.