The last time I purchased a vehicle from the Findlay brand was in 1984. i can honestly say that customer service must have gone out the window with that purchase! I purchased an MKC, a luxury vehicle and did not even get so much as a thank you note! I am in the sales field and always send a note of thanks for even the smallest sale even if it is via e-mail. The last vehicle I purchased was for a Lexus 400RH (certified). I not only got a very nice thank you, but also a birthday card and several follow up notes. Great customer retention...no so with Findlay. I am really disappointed with the entire buying process. I could go on about a few other issues, however, the fact that I had to come back 3 times to sign papers before they would let me take the car was a laugh. Additionally, the salesman seemed very insulted that I had shopped his price and other color choices and features. From then on it was all down hill.