They're fine at killing termites, just not very good at scheduling.
As part of my warranty renewal I tried to schedule an inspection.
The morning before the first scheduled appointment they call and say the technician had to cancel.
The second week I didn't get a call, but the technician just didn't show up, so I called to find out what happened and they didn't know, so we had to reschedule.
Third week they call an hour before the appointment and say the technician has called in sick.
I'm fairly certain their technician doesn't like working Fridays. Very frustrating to try and accommodate my work schedule around whenever their technician wants to work. After my warranty is up I'll not renew.