Was down there today to exchange a flat iron they told me I couldn't without a receipt... After questioning them about the policy (nicely) the girl went to confirm with her manager. She came back and said no we can't I said that's fine and then the mgr came out and said the policy states... I interpreted her and told her I don't need the policy read for me if u can't u can't. As I left the manager was from behind the counter as if she's wanting to square up with me... I just kept walking. Try another Sally's this one is ghetto.