| rev:text
| - I just can't recommend this service. I feel weird writing this, because it's kind of a personal experience, you're inviting someone into your home, so the feeling of disappointment and how to rectify it is much more uncomfortable to fix than a confrontation over an incorrect coffee order.
The woman who came to my house seemed really sweet and she had polite manners and was easy to talk to. I will say that I liked her.
I feel guilty writing a negative review because I got to know her and she seemed kind and fairly cool. And she is, human error exists and everything can't be perfect.
Anyway, I was there for an hour and a half of it and I decided to step out because I felt that my presence may be distracting for a house cleaner since they have to keep up with small talk while trying to focus on a task. I left for 2+ hours so they could really focus on the task at hand and pay attention to detail. Under 1,000 square feet on task.
When I returned, she was finished and asked me to look around with her, I noticed that there was dried pancake batter still sticking to the kitchen counter top. I asked about it and she said she couldn't get it off and tried using a *insert scrubber brand here* and it still didn't work. I figured whatever, I'll just get it later if it's so stubborn. The kitchen floor was mopped and still wet so I just glanced over and everything looked fine. On a walk through, the house looked fine. I told her it looked fine and she could leave.
I wasn't blown away, it looked to be about the same amount of time it would take me to complete that level of house work. It's just that, I hired a professional so I was hoping it would be really well done. Once the kitchen floor dried (she had left) I looked again and sat on the floor to inspect, there were crumbs everywhere on the floor. I know it had been swept because not all the crumbs were still on the floor. But, not thoroughly at all, not enough to constitute a full clean. Crumbs all over the corners and in the center of the kitchen floor. I bought a full clean and it included exterior appliances. She wiped my fridge but at a second look there was lint all over the edge of it. The door of my oven wasn't even touched. My microwave exterior wasn't cleaned.... Dishes are included in a full clean and mine were still in the sink (just two cups). The sink wasn't cleaned. Chrome fixtures still had residue on them. Mirrors still had what looked like make up on them. I went back over to where the dried on pancake batter was and lightly scratched it with my fingernail and it came off so easily, same with the make up, and the sink's chrome. The light fixtures in my bathroom still had visible dust on them. My windowsill in the kitchen wasn't even quickly wiped over. You get the point. It wasn't all bad, there were things I was happy with, the bedroom carpet being vacuumed and the bed being made was great. The bedroom looked great. I also felt comfortable with her being there.
All in all, there were 9 things on the Hux checklist that weren't completed or even done. It wasn't a full clean at all and I left feeling kind of disheartened and definitely disappointed. I'm not willing to single out the person who came to clean my house as they are only a reflection of Hux and the competitive standard they have of hiring the top 6%. I am a reasonable easing going person, but there were way too many disappointments for me to recommend this service or be quick to re-book.
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