I was surprised of how many customers Phoenix had on a weekday early afternoon but then again most customers seemed to be Case Western Reserve students. I decided to get the Gingersnap coffee which I'd never had before. The clerk asked me how sweet I liked my coffee knowing I had never had it. Not only was it delicious it was the right sweetness I liked. She also informed me that if i didn't like the coffee that they would give me another one without charge. My friend and I sat in two comfortable chairs being that the tables were all taken. I like my coffee really hot and asked the clerk if they could nuke it few seconds but they didn't have a microwave but told me that if I wanted, they would make me another. I told them no, it will do. It was quite a pleasant experience and the staff is exceptionally nice and helpful. My friend and I decided we will visit here on a regular basis.