| rev:text
| - This place definitely has room for improvement. The items on the menu looked great so i was looking forward to use my groupon. i asked the staff if i can use my groupon on two duo items and she looked at my groupon and confirmed ok. so i ordered the chicken with carmelizes onions on whole wheat. she said they dont have any carmelized onion so i have to choose another vegetable available on the counter. fine, and so i did, but she didnt offer to make new ones nor did she apologize. for my second sandwich I ordered another item on whole wheat bread, and they told me they don't have anymore (the last one was used on the first sandwich). so again I had to settled for whatever they have available.
then comes paying. the second staff looked at my groupon and said its expired so I have to pay for te other meal . ok my bad I thought it was expiring 3 days later (it was actually 3 days earlier!). also, the staff did check my groupon before I ordered and confirmed its ok. the girl who confirmed it was ok then said she only read te first line and didn't read the expiry date. but again she wasn't apologetic at all. so I argued I only ordered the 2nd sandwich because she said I can. anyway, so they ran to their boss (who was sitting at the table wth his laptop not caring what was going on) . they spoke in another language and she came back and said sorry I have to pay for the 2nd sandwich and she already made the sandwich. I said no, I'm not paying for their mistakes. so again they ran to their boss speaking another language and then came back and just said ok, I'll just take one duo (sandwich plus soup) . so the value of this meal is only 8.75 . I paid 10 dollars to groupon for 20 dollars value. anyway, they said I have to pay the tax because even though I paid groupon 10, it does not include the tax. what does that mean? I overpaid on this meal. I paid a total of 11.14 on this meal. omg now that I think about it..1.14 is too much tax on 8.75. I admit its my fault for not double checking the groupon, but they also verified it and i assume you can trust the company!!!? I wanted to go to their website and write a complaint but there isn't anywhere where I can write a complaint to their head office. the manager just didn't care enough. oh sorry, and to top it off, they said I must dine in because that's what the groupon said. give me a break. you can't even fulfill your company requirements (no supply for the sandwiches I ordered) and you expect me to follow te rules?!!
Yes this place lacks customer service and food supply. I can't say anything about quaility of food ..it was meh (I'd give it a 5, max 6.5) . I would never come back again. I came in on a weekday afternoon. 2pm and it was pretty quiet. I gave it 1 star for being clean. this place was empty though
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