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  • I don't know what it is about the dealerships in Sewickley. They seem to all lack any customer service skills what so ever. I stopped by Sewickley Porsche on a slow Saturday afternoon to check out their pre owned inventory as I was considering trading in my Cayenne S for a newer Cayenne Turbo. I had wanted to trade up two to three years newer as those years had a slight exterior refreshing and bigger engines with more horsepower. I parked my Cayenne then walked the new/ pre owned lot for about 10 minutes or so and didn't see what I was looking for so I went inside. As I walked in there were at least three salesmen just sitting around. One was closing a deal and one was working with a couple. I walked all through the dealership being completely ignored. Not one salesmen said a word to me. I got more of a conversation from a guy waiting to finishing up his paper work to buy a new 911. He asked me to sit in it and tell him what I thought of it. One good thing is that they were fully stocked with brochures and magazines so I grabbed a few and made my way to the exit. Just as I was about to hit the door the guy buying the 911 asked the salesmen sitting around "Are you guys going to see if my friend needs any help or what?!" Embarrassed a salesmen finally asks me if I needed any help. I told him what I was looking for and his response was "Oh we don't sale anything used unless it is a certified pre owned Porsche." Meaning current model year vehicles and those of eight previous model years with less than 100,000 miles. Which I didn't get because I was looking for a 2008 or 2009 Cayenne Turbo. I even talked to a guy during a recent trip to Cleveland who had bought a 2008 Cayenne Turbo from Sewickley Porsche that has had nothing but trouble with it and guess what?! It was a certified pre owned Cayenne Turbo! Every single person that I have ever talked to that had been to either the Sewickley Audi or BMW dealerships have all said the same thing. That their customer service was crappy and just plain sucks! And that they just couldn't be bothered with selling you a car. I won't be back unless I want to pick up some more new model brochures. I'll stick to Auto Palace Porsche and Porsche of Beachwood. Sewickley Porsche could learn a lot about how to treat potential customers from both dealerships!
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