Been here a few times now. The design & different seating areas are great. In the past I remember service & quality being generally pretty good. On the most recent visit my group ended up here after the original place we wanted to try was packed & really warm inside. I knew there would be a wait at Ocotillo (11:30am on a Saturday) but at least I could count on a little more space & that it would be nice & cool, which it was! Took around 35 minutes to get a table for 4. I don't know if they were understaffed but service was very slow. I was really hungry by the time we got seated (doesn't help that I'm 36 weeks pregnant) & the waiter didn't seem to catch our urgency to order. He was EXTREMELY NICE but seemed distracted & would rush off if we hesitated by the slightest. Getting drinks took a long time. I ordered the Two Eggs breakfast which is supposed to come with a coffee. It didn't. Half way through the meal I asked about it & the reply was, "Oh. I don't normally bring it unless guests ask." I think he just forgot honestly, because I've ordered the same breakfast in the past & the coffee came out ahead of time. He did make me a custom iced coffee though for no extra charge so that was cool! The food is good! Their Applewood Bacon is amazing! The Blue Corn Pancake is something legends are made of! I know I will end up back here at some point simply because of the dishes but I hope service gets better. Also, why can't you order things from the coffee bar when you're at the restaurant!? You used to be able to, don't know when it changed. Since I was so hungry in the beginning, I asked about getting some kind of pastry or something & was told I would have to go to the coffee bar & get it myself. I did & I was allowed to bring it back to our table but it seems silly! Kind of like having a bar at your restaurant but guests have to go get the drinks themselves. Like huh??