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  • DO NOT, I repeat DO NOT use these people for your rental needs. Not only is their customer service horrible, they will mess up dates and then charge you for their mistakes. I called in to inform them that they had scheduled me on the wrong date, that was back on December 25th 2012. Clearly, I did not show up to pick up the U-Haul becuase I didn't book that date (what are they doing being open on Christmas day anyway, let your guys take a holiday?) and they did not bother to call me. Instead, I call to confirm my upcoming rental and they didn't have any available trucks. Ok, benefit of the doubt, honest mistake - but instead of an apology the lady starts yelling and screaming saying "we can't trust that it was our mistake, it could have been yours! We can't just be crediting everyone you know!" Well I didn't ask for a credit, I asked to actually have a truck that I was billed for back in Decemeber. She was no help and was extremely rude. Ended up calling the hotline/head office which was a complete different tone, they apologized and found me a truck. On top of that, gave me a credit - which the store was able to do but refused to do. Don't get stuck in a nightmare of a situation like I was, this kind of business service is unacceptable.
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