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  • Giant, epic customer service FAIL. You'd think while you were closed because of rat infection, you'd have time to teach your employees how to give proper customer service. Went today with my sister and her two month year old baby. First issue was the shopping carts, which were the size of small motor vehicles and sadly (even though the Loblaws sells coffee) had no place to put my coffee cup, so I couldn't drink my coffee while we shopped -- because actually operating the cart and holding a cup proved impossible. Then, when we were ready to check out, we waited in line behind someone who, after taking forever, had a credit card problem (unbeknownst to us). We kept standing around, the cashier never said, "It'll just be one moment," or shot us a smile -- even though we had already loaded all our items onto the belt and clearly had an infant with us. When we finally came to the realization we were never going to move, we took all our items off and went to the aisle next to that. The cashier, Florence, rang through all our items, we paid, and then my sister glanced at the bill and said, "I thought today was no tax?" (for Black Friday) "Oh, yeah, it is," Florence said casually. "OK, well, can I have the money back for the tax?" "Yeah, they forgot to tell me," was the response (UM their are signs all over the store and even a sticky note on the cash that says "No tax today!" to remind cashiers), and with no apology or admittance of fault, "I can't give you the money. But you can go to customer service." So now we've been in an empty Loblaws trying to check out for about 15 minutes. Off to customer service we go, where Jessica (the cashier there) was standing around doing nothing, my sister was getting super fed up as her infant was on the verge of bursting into tears, so I was like, "Can we please get the tax money back?" and the response: "Well, I didn't know that's what you were waiting for," with a scoff and a roll of the eyes. WHAT? You never asked us, or bothered to attempt to help us in anyway. It was almost like everyone was totally disinterested in us being there or being customers (my sister a regular customer). When there's a Sobeys just a hop and a skip away, I don't see why you'd bother.
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