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| - Let's start with the good: their food is good, great even.
Now for the bad... really bad service. My partner and I walked in around 12:10pm on the Monday of August long weekend... it took 9 minutes for someone to acknowledge us. I had to track someone down and ask where we should stand to "wait to be seated" as it was written on the wall board. The "line-up", which was comprised of 3 couples including us, was scattered around the sofas in the entrance way. I took advantage of this time to scan the restaurant... at least 1/3 to 1/2 of the tables were empty. "Great, I thought, we should be out of here within the hour - it's brunch after all."
Wrong. Wrong. Wrong.
Minutes passed, and finally, someone acknowledged us and told us that there was a wait to be seated. So I pointed over to the (many) empty tables that I had observed and asked if they were available. "Yes, they are." This confused me, had she not just said there was a wait? Shrugging it office, we followed our waiter to a tall table with stools. Being short (standing at 5'3") tall tables and stools don't always agree with my shorter legs and leave me needing a lift or a running start to get my bum on the seat... but I wasn't in the mood for high jump, so I asked if we could sit at a lower table, explaining that I have trouble getting up on highchairs given my height. Waiter grumbled and mumbled something about how she likes the tall tables, and sat us at low table. Water came quick - great! Menus, however, were not available at the moment... not even one to share. Minutes later, two menus were harried our way and we made quick decisions on our order given our original one-hour timeline for brunch. (One would think one hour for brunch is reasonable.)
We flagged down the waiter, who snapped back that she was going to take the other table's order, and "are you okay with that!". She eventually made her way back to our table, took our order. By 12:42pm, we received one part of our order, the waffle grilled cheese. It was missing the bacon. Disappointed, but starving, my hungry man enjoyed the piping hot and delicious craft. By 12:52pm, we had not yet received the rest of our order. Other tables around us who had arrived and submitted their orders AFTER us had received their food by this time. By 12:58pm, edging on the one hour mark for brunch and still 'sans order' we got up to go pay and ask if we could have our order to go. "No problem, your order is up next." So I paid, in cash of course after paying the $1.99 to use their ATM machine. Note that we had to convince the staff that we should not be charged for bacon on the grilled cheese because it wasn't on the sandwich. We stood waiting for the next 10 minutes while they proceeded to complete the rest of our order, the same order that we were told was "next up". At 1:11pm, we were discussing whether it would send the right message if we walked out without our order, our waiter turned up with styrofoam containers in hand, plastic forks and knives balancing on top, "Do you need a bag?"
Sorry Starving Artist on St.Clair West, never again. I'll be going back to the tried, tested, and true at Emma's Country Kitchen where the service is warm, friendly, and inviting (they give you a cup of coffee while you wait in line!) AND the eggs benny is done right!
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