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  • Not what I expected, ESPECIALLY for the money paid. With my folks in town, I decided for some family fun on Sunday. (01.26) It was pretty packed when we got in, that's fine, probably a good thing right? Wrong. Apparently they were expecting a large party that evening at 8pm and that's where I think all the focus went. We came in around 230pm, said it was an hour wait. We decided to grab food. Which was pretty good and what I now know was the highlight of the afternoon. Hour and half later we finally got a lane, ALLLL the way at the end, when about 7 other lanes were open. Fine. Purchased 2 games, figured if we want an extra we'll grab one more. An hour later I asked for another game, they said they have reservation at 5, I asked for another lane, none apparently were available either. (Now unless my eyes were fooling me there were about 5 others open). People playing a lane apart from us were however moved to another. Anything wrong with my money?!?! Are they not green enough?! Every time I was at the front desk or bar either asking a question, ordering a beer OR actually paying, I did not feel acknowledged, not a smile, not even when they rang my card. No suggestions were made to make sure we enjoyed the rest of the evening or came back. We waited longer than the entire trip there, felt like I was rushed to get out to make room for those who potentially will leave a bigger tip?! Don't know. My tip - may be call in advance to make sure no huge parties are booked that night so you can get a half decent service. As for me, my money will be spent else where next time.
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