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http://www.openvoc.eu/poi#funnyReviews
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  • Amazing Customer Service and an Amazing Owner!! I found the Bike Shop with some word of mouth and the occasional drive by to and from home. I had always wondered what I'd find in the store and how I'd be treated walking in not knowing really much at all. On my first visit I was quickly greeted by Terry and asked what he could help me find. I explained I was looking for a low end road bike to get into and never once was I pushed into another direction. Terry was great at explaining all my questions and didn't make me feel out of place with not knowing much about cycling. I ended up leaving the shop that afternoon not making a purchase however with a great deal of knowledge given to me by Terry. The next day I returned with an extremely used Frankenstein bicycle that was thrown together from someone on Craigslist. I had decided to take an alternative with a smaller budget to get into my new hobby. Terry was at the store once again and he was again extremely helpful to me with my Cobbled bike of parts. What was also great is the fact I was remembered and called by name! Terry took great care of me with all questions and outfitting me with all the gear I asked about. I also appreciated the fact I wasn't being pushed into super high end items that I really wouldn't benefit from. I was extremely surprised when my bicycle was taken so they could install all the accessories I was going to purchase! This is something I would have never imagined and I planned on doing later that afternoon when I got home. During the installation of my peddles, the employee working on my bicycle noticed there was a part on my bike that seemed out of place. On a closer examination, it was clear I had an issue and this was shared with Terry. Terry and his employees once again blew me away with the customer service and the replacement of the part free of charge. The bottom line is, I've found an exceptional store with an owner that truly believes in great customer service and going above and beyond. I will be a life long customer and when I'm ready to make a purchase on my next bicycle, it will be at The Bike Shop!
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