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  • Today I fired MaidPro from a year's contract worth $1,680 and $240 in tips or nearly $2,000. I have a three-strike policy and yesterday this company hit bad customer service out of the ballpark. The problem is not with the housekeepers but with their manager Diane and supervisors. Here are my three bad experiences out of four appointments. We moved into a filthy house and I ordered a deep cleaning from Diane that would take I knew at least six to eight hours of cleaning including fridge, oven, vents, inside and outside windows in addition to the basics. When the two housekeepers got here they said none of the above were on the work order and they left after three hours. I called her and Diane said "Oops, I guess I forgot to put those things on the work order." REALLY Diane? You just cost your company some bucks made me find someone else to finish the job. The second appointment they team was late but didn't call. I understand traffic can tie things up but they have cell phones. Yesterday however, was true bad service in spades! Before a cleaning appointment, MaidPro emails you and telephones you to confirm your time and also reminding you that there is no refund if you cancel. I had received both these reminders a day earlier. Fine. I was scheduled for the first job of the day between 8 and 9 am. No one showed up and no one called. I called Diane and she said "Oh, we had a meeting. Everything is backed up. Sorry." SERIOUSLY Diane? You couldn't call me and tell me my appointment would be delayed? No one knew about the meeting until that morning? MaidPro didn't show up for any of its early am appointments all over Phoenix because no one called them? Not only that but I found I was not the first house on the schedule despite the earlier email and call which confirmed the time. The team did not show up until 12:30. Wait...there's more! My previous house cleanings had included the back Arizona room for dusting and vacuuming. I was told this time it wasn't on the work order. So I ENDED UP PAYING 20% MORE FOR 20% LESS WORK! I own my own business and always want to know if there is a problem so as a courtesy to the owner of this business and to let them try and some way save this 12-month account I left a message with Diane's Supervisor, Matt (who I believe is related to the owner). Not a peep! The housekeepers told me that three customers had been lost this month due to Diane's screw-ups. Make it four. And senior management doesn't seem all that interested either.
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