Unimpressive food and confusing service! Took my family there today for lunch since my 2 kids are big Pizza fans and being from NY we thought it would be worth giving this a shot based on the NYPD name. We started out with very confusing signage when you walk in allowing you to either wait for table service or order from the counter in back. Being the positive person I guess maybe the signage was intentional and felt like I was looking at a NY Subway Map http://www.nysubway.com/map/index.html
If I was the owners of NYPD I would follow the KISS (keep it simple stupid) rule and just offer the walk up option (especially during lunch). We walked in and since we had not been there before we waited up front for about 5 minutes with about 4+ employees in the back standing around just staring at us. I finally gave up and walked in the back and asked for help and we decided to order at the counter after it was explained to us that we could order off menu at back. After trying out 2 different flat soda's finally grabbed some ice tea and waited at the table for our food to come out. Food came out in good time so that part was positive. We ordered an eggplant sandwich, meatball sandwich and 2 pieces of pizza.
It's been a few years since we have been back to NY so my taste buds may be a little off but, in my opinion, the food quality was more of a AZPD (Arizona Pizza Dept) quality vs. NYPD - New York quality. If you are up for ok pizza (good pricing) maybe give NYPD a shot and hopefully you have a better experience than we did. Since it so close to Ray's Pizza I would recommend playing it safe and going to Ray's Pizza.